FAQ

 

1. Where do we ship?

Any order made on boutique Darsala can be delivered in the following countries :

Domestic : Singapore

Zone 1 : Malaysia, Brunei

Zone 2 : Cambodia, China, Hong Kong, India, Indonesia, Myanmar, Philippines, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam

Zone 3 : Rest of the world

Order processing time should be within 2-3 days if stock available.

2. Import Tax

Any import or local taxes to be paid on arrival of order in destination country will have to be paid by customer. Please check your local regulation especially on exotic skins before ordering to make sure import package by post will not be blocked in customs. Darsala will not be taken responsible for any import issue in local country.

3. I have not received my product

If your package is shown as distributed / delivered but you have not received it, you should file a claim with the post office and inform us at the following address: sales@boutiquedarsala.com

4. I want to return my product

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Before any return, please contact us at sales@boutiquedarsala.com

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@boutiquedarsala.com

Please check all details in our refund policy in check out page.